General Terms and Conditions
EXCLUSION RIGHT OF WITHDRAWAL
Landgoed Ruwinkel points out to you that the reservations you make are legally binding. A right of withdrawal (the so called reflection period of 14 days) is not applicable on the agreements you enter into with Landgoed Ruwinkel.
n 1.1 These General Terms and Conditions apply to all offers, bookings and agreements relating to all accommodations and camping pitches and other facilities rented out by Landgoed Ruwinkel(‘Landgoed Ruwinkel’). n 1.2 In these General Terms andConditions, the term ‘renter’ means: the person who concludes an agreement with Langoed Ruwinkel regarding the rent/use of accommodation and/or camping pitches. The term ‘user’ means: the renter and any persons named by the renter who will make use of the accommodation and/or camping pitches rented by the renter and/or other facilities. n 1.3 These General Terms and Conditions shall apply regardless of your (prior) reference to any terms of your own or to any other general terms and conditions. Landgoed Ruwinkel rejects all General Terms and/or Conditions to which you may refer or which you use adopt. n 1.4 Any agreements deviating from these General Terms and Conditions shall be valid only if agreed in writing.
n 2.1 Landgoed Ruwinkel shall only handle bookings/reservations made by persons of 18 years and over. Bookings/reservations made by persons under the age if 18 shall be invalid. n 2.2 Landgoed Ruwinkel reserves the right at all times to refuse (or set special conditions) to handle any non-standard bookings, particularly from groups, without giving reasons. n 2.3 Should Landgoed Ruwinkel handle your booking Landgoed Ruwinkel shall send you confirmation, which will also be your invoice, within 14 days of the booking being made. You are to check this for accuracy immediately upon receipt and notify Landgoed Ruwinkel of any inaccuracies immediately. n 2.4 If you have not received your confirmation/invoice within 14 days of booking, you should contact the booking office immediately; no claims on the grounds of the booking shall be accepted should you have failed to do so. n 2.5 An agreement between you and Landgoed Ruwinkel shall exist from the moment Landgoed Ruwinkel has confirmed your reservation. n 2.6 This agreement relates to the letting of accommodation and/or camping pitch and/or other facilities for recreational use, which by its nature is short term.
3. AMENDMENTS TO THE AGREEMENT
n 3.1 If, after the agreement has been made, you wish to make any amendments to the agreement, Landgoed Ruwinkel shall not be obliged to accept such. Landgoed Ruwinkel may at their discretion determine whether and to what extent such amendments shall be accepted. In the event that Landgoed Ruwinkel does accept your amendments, Landgoed Ruwinkel will charge you amendment costs. n 3.2 Changing dates of arrival and/ or location from 28 days before arrival are not allowed. In these cases, the cancellation costs as described in Article 14 of these General Terms and Conditions apply. n 3.3 If you want to amend the number of accommodation and/or camping pitch after the conclusion of an agreement for more than one accommodation and/or camping pitch the cancellation conditions as described in Article 14 of these General Terms and Conditions will apply.
n 4.1 The company, the renter and other users are not permitted to allow persons other than those specified in the agreement to use the accommodation and/or camping pitch, by whatever name called and in any capacity whatsoever, unless otherwise agreed with Landgoed ruwinkel. n 4.2 If you and Landgoed Ruwinkel have agreed that you and/or one or more users are to be replaced, you shall remain severally liable, in addition to the renter and/or users who replace you and/or other users, vis-à-vis Landgoed ruwinkel for the payment of any part of the rent still due, the amendment costs (see Clause 3.1), any additional costs resulting from the replacement and any cancellation costs.
n 5.1 You shall owe Landgoed ruwinkel the agreed rent as specified in the booking confirmation/invoice. n 5.2 Once Landgoed ruwinkel has sent you the booking confirmation/invoice your booking shall no longer qualify for price discounts and/or special offers. n 5.3 Insofar as applicable, all prices are inclusive of VAT unless otherwise stated. n 5.4 Landgoed ruwinkel is entitled to enforce and pass on price increases, resulting from intervening changes in statutory regulations and/or provisions (including but not limited to VAT, tourist tax, insurance tax) over which Landgoed ruwinkel has no control.
6. EXTRA COSTS
n 6.1 In addition to the rent, you/the renter shall also owe reservation and administration costs, bed linen hire, and tourist tax. n 6.2 The amount of tourist tax is determined by the municipality in which the park is located. You/the renter are always obliged to pay Landgoed ruwinkel GreenParks the by the municipality concerned determined and applicable amount of tourist tax.
n 7.1 A down payment of 30% shall be payable upon making a reservation, increased by any costs charged and insurance premiums. Payment of the aforementioned amounts must be made within 14 days of the date of the Landgoed ruwinkel booking confirmation/invoice. In respect of camping pitches 50% of the costs due must be paid within 14 days of the confirmation/invoice. n 7.2 Landgoed ruwinkel must receive the remaining amount of rent due no later than 8 weeks before the commencement of the stay at Landgoed ruwinkel as specified in the booking confirmation. n 7.3 Contrary to the foregoing, in the event of booking between 8 and 4 weeks before the start of your stay, the entire booking amount plus the costs listed in 7.1 in 7.2 must be paid within 14 days of the confirmation/invoice date. In the event of booking within 4 weeks before the start of your stay the entire booking amount plus the costs referred to in 7.1 in 7.2 must be paid immediately. If that amount has not been credited (in full) to the bank account of Landgoed ruwinkel by the time you arrive at the park, you shall be required to pay the (remainder of the) booking amount on site. If you fail to pay in accordance with the above specifications Landgoed ruwinkel may deny you the use of the accommodation and/or camping pitch and/ or other facilities. Should it later emerge that you had indeed issued a payment order but that the amount had not yet been paid into the Landgoed Ruwinkel bank account by the time of your arrival, the excess amount paid will be repaid in arrears. n 7.4 Should the invoiced amounts not have been paid promptly you shall be in default immediately upon expiry of the payment term. In such event Landgoed Ruwinkel shall offer you the option of paying the amount due within 7 days. If payment is still not made, Landgoed Ruwinkel shall be entitled to dissolve (cancel) the agreement as of the day the 7-day term has passed and you shall be liable for any damages incurred or yet to be incurred by Landgoed ruwinkel in connection with your booking and the dissolution thereof. Landgoed Ruwinkel shall, in any event, be entitled to charge cancellation costs for each accommodation. In such case the provisions of Clause 14 shall apply. n 7.5 Landgoed Ruwinkel shall be entitled at all times and on any account whatsoever to set off any amounts receivable from you against any amounts paid by you on any account whatsoever.
8. ARRIVAL AND DEPARTURE
n 8.1 The rented accommodation shall be available to you from 3 p.m. on the agreed day of arrival as specified in the booking confirmation. On the agreed day of departure specified in the booking confirmation the accommodation is to be vacated before 10.30 a.m. If the booking relates to a camping pitch, your pitch shall be available to you from 1 p.m. on the agreed day of arrival specified in the booking confirmation, and should be vacated before 12 noon on the agreed day of departure. n 8.2 If you wish to extend the agreement with Landgoed ruwinkel beyond the agreed term and Landgoed ruwinkel agrees such, Landgoed Ruwinkel shall at all times be entitled to allocate you a different accommodation/camping pitch. n 8.3 If the use of the accommodation and/or camping pitch and/or other facility is terminated earlier than the agreed date specified in the booking confirmation, the renter shall not be entitled to any repayment of (part of) the rent and/ or costs unless cancellation insurance has been effected and the requirements laid down therein have been met.
n 9.1 All guests must comply with the rules established by Landgoed ruwinkel as laid down in, inter alia, the Park Regulations and the Swimming Pools. You can obtain these Regulations from the reception upon arrival. n 9.2 In conformity with local byelaws, proof of identity must be produced upon request when checking in. Landgoed ruwinkel cannot accommodate guests who are unable to produce proof of their identity. n 9.3 Each accommodation may only be occupied by the number of persons specified in the brochure for the accommodation concerned. n 9.4 If the restaurant, bar and recreation hall facilities on the park provide you with catering services or agree catering arrangements with you, said services and/ or agreements shall be subject to the Uniform Catering Conditions. A copy of said Conditions is available from the park reception on request. n 9.5 Landgoed ruwinkel reserves the right to change the organisation and opening hours of the park facilities. If it is necessary that maintenance work be carried out you shall allow such work to be carried out on the accommodation or other facilities during your stay, without being entitled to any compensation. n 9.6 For safety reasons, no tents may be pitched next to the accommodation. n 9.7 The renter must leave the accommodation clean and tidy (i.e.: no dirty dishes, beds stripped and bedclothes folded, kitchen and fridge cleaned, dustbin bag in the skip). n 9.8 The renter must leave the camping pitch clean and tidy (therefore: do not leave any rubbish in the yard, but instead place the rubbish bags in the container). n 9.9 The renter and users are obliged to hire bed linen from Landgoed Ruwinkel. n 9.10 Should there be any breach of the rules set out in these General Terms and Conditions, of the Park Regulations and/or Swimming Pool Regulations and/or no observance of staff instructions in respect of Regulations, Landgoed ruwinkel shall be entitled to remove you, the renter and any other user from the park immediately without repayment of the rent or any part thereof. n 9.11 Should the park management seriously suspect that the renter of a holiday home is acting contrary to the law and/or public order and/or public decency, the park management shall entitled be to gain access to the holiday home.
n 10.1 Depending on the accommodation and/or camping pitch, Landgoed ruwinkel allows the renter or user to bring a maximum of one or two pets. If you and/ or other users wish to bring pets with you, you should state such when booking. In such case Landgoed Ruwinkel shall charge and you shall pay a surcharge. Landgoed ruwinkel reserves the right not to allow pets into the park, without giving reasons. Pets shall not be allowed in any event at a number of parks, in certain types of accommodation and at a number of campsites. n 10.2 Pets are not allowed access to ponds, swimming pools, restaurants, indoor facilities and other public areas of the park (unless otherwise specified in a given area). All pets must be leashed outside the accommodation. Instructions on site must be followed. Pets must not cause any nuisance to other guests. n 10.3 A dog basket is compulsory as is a protection against fleas for dogs/cats. Drops, pills or flea collar suffices. n 10.4 Caged animals are free of charge (these are to be registered when booking). n 10.5 Visitors’ pets are not allowed. n 10.6 Animals travelling to countries within the EU must hold an EU model passport (as of 3 July 2004). The animals must be vaccinated against rabies and identification by means of a chip or tattoo is obligatory. It is your own responsibility to ensure that you have the travel documents required for your particular destination.
11. USE OF ACCOMMODATION; INVENTORY
n 11.1 The renter/user and the people accompanying the renter are jointly and severely liable for the orderly state of affairs in and around the rented accommodation and/or camping pitch and elsewhere in the park, for the use of the accommodation and/or camping pitch and for any equipment provided. n 11.2 The renter/user and the people that accompany the renter are also jointly and severely liable for any damage that results from breakage and/or loss and/ or damage to the inventory and/or accommodation. Any damage must be reported to Landgoed ruwinkel and paid for immediately, unless the renter can prove the damage is not attributable to the renter, other users or any of the other members of the renter’s party.
12. INTERNET USE
n 12.1 Depending on the accommodation and/or camping pitch, Landgoed ruwinkel offers the renter and those accompanying the renter/user access to the internet via WiFi network or cable. n 12.2 The rented is responsible for the correct use of the Internet as well as for the necessary hardware and software, configurations, peripherals and up porting connections and measures to secure the computer or operating system. n 12.3 Landgoed ruwinkel is not liable for any loss as a result of the use of the Internet or breakdowns in the network. n 12.4 The renter/user and those accompanying the renter are expected to use the Internet responsibly and carefully and to respect the statutory regulations. They will refrain from any behaviour causing a nuisance to other Internet users or causing damage to Landgoed Ruwinkel in the broadest sense of the word. The renter and those accompanying him/her shall refrain from visiting Internet web sites of an unlawful nature or not consistent with the reputation of Landgoed Ruwinkel as a provider of accommodation and/or camping pitches. n 12.5 In the case of observed or suspected nuisance to third parties and/or (other) Internet misuse by the renter/user or those accompanying the renter, Landgoed ruwinkel shall have the right to block access to the Internet, either completely or in part. n 12.6 the renter shall indemnify Landgoed ruwinkel against any claims by third parties for reimbursement of loss for which those third parties might seek recourse from Landgoed ruwinkel in any way, in so far as such claim is based on the use made of the Internet by the renter/user or those accompanying the renter.
n 13.1 Landgoed ruwinkel may require a deposit from you at the start of your stay. The deposit per accommodation and/or camping pitch is EUR 500.00, but this can be increased by Landgoed ruwinkel in case the circumstances give cause (for example rental by groups). n 13.2 The purpose of the deposit is to cover damages and/or costs, in the broadest sense of the word, that Landgoed ruwinkel can suffer if the renter/ user or any of the people that accompany the renter do not adhere to their obligations. n 13.3 If the deposit is not paid immediately Landgoed ruwinkel is entitled to deny the renter and/or other users access to and the use of the accommodation and/or camping pitch. n 13.4 If you fail to pay the deposit, Landgoed Ruwinkel is also entitled to dissolve (cancel) the agreement with immediate effect. n 13.5 The entire deposit, or any deposit remaining after any claims of Landgoed Ruwinkel on the renter and/or users have been settled (damage to inventory, accommodation and/or other costs), will be refunded. This repayment will not affect any (additional) claims to compensation.
14. CANCELLATION COSTS
n 14.1 Cancellation costs shall be payable if a reservation is cancelled. These cancellation costs are 15% of the total amount for reservations cancelled up more than 3 months before the day of arrival. 50% of the total amount for reservations cancelled up between 3 en 2 months before the day of arrival, 75% of the total amount for reservartions cancelled up between 2 -1 month before the day of arrival , 90% within one month before the day of arrival, 100% on the day of arrival. n 14.2 You can take out insurance to cover this cancellation risk by effecting cancellation insurance when you make your reservation. n 14.3 If you have not arrived within 24 hours after the agreed date without notice, this shall be deemed to be a cancellation.
15. ADVANCE BOOKING
n 15.1 It is possible to make a reservation for a period for which the rates have not yet been published. The renter must pay a deposit of € 30.-, which deposit can be set off against the final amount. If the provisional booking is not converted into a final booking, the deposit shall be refunded.
16. FORCE MAJEURE AND CHANGE
n 16.1 In the event that Landgoed ruwinkel is not able to perform the agreement, in whole or in part, temporarily or otherwise, due to force majeure, it shall present you with a change proposal (for other accommodation/another period, etc.). n 16.2 Force majeure on the part of Landgoed ruwinkel shall exist if the performance of the agreement is hindered, in whole or in part, temporarily or otherwise, by circumstances beyond the control of Landgoed ruwinkel, such including war risk, staff strikes, blockades, fire, flooding, and/or any other disruptions or events. n 16.3 You are entitled to reject said change proposal. If you reject the change proposal you must give notice of such within 14 days of receiving the change proposal. In such case Landgoed ruwinkel shall be entitled to dissolve the agreement with immediate effect. You will then be entitled to cancel the rental sum and/or to a refund of any part thereof already paid. In such case Landgoed Ruwinkel shall not be bound to pay any compensation.
n 17.1 Landgoed ruwinkel shall be entitled at all times to terminate the agreement with immediate effect if, when making the booking, your personal details and/or the personal details of other users are incomplete and/or inaccurate. In such case there will be no repayment of the rental sum or any part thereof.
n 18.1 Landgoed ruwinkel shall not accept any liability for theft (including theft from the bungalow safes and swimming pool lockers), loss of or damage to goods or persons, of any nature whatsoever, during or as a result of a stay at one of our parks and/or the rent/use of accommodation and/or camping pitch and/or other Landgoed ruwinkel facilities, except in a case of a deliberate act or omission or gross negligence on the part of Landgoed ruwinkel or (one of) its employees. n 18.2 Landgoed ruwinkel is not liable for disruptions in the services or defects in the services provided by third parties. n 18.3 You are severally liable together with the user for any loss and/or damage to the rented accommodation and/or camping pitch and/or other property of Landgoed ruwinkel, occurring during the use thereof by you and/or other users, regardless whether or not such is a result of actions or omissions on the part of yourself and/ or third parties who are in the park with your permission. n 18.4 You shall indemnify Landgoed ruwinkel against all claims relating to damage incurred by any third party resulting from any action on the part of yourself, other users, your travel companions or third parties who are in the park with your permission. n 18.5 In the event of incorrect use or failure to leave the accommodation in good condition, including but not limited to it being excessively dirty, extra costs will be charged, which you shall then be obliged to pay immediately.
n 19.1 Despite the care taken and efforts made by Landgoed ruwinkel you might feel you have a justified complaint in respect of your holiday accommodation. Any such complaint should, in the first instance, be lodged directly and on site with the management of the park on which you are staying. Should you feel that a complaint has not been dealt with satisfactorily, you may submit your complaint in writing, within 1 month of leaving our park, to: Landgoed ruwinkel B.V., Guest Services department, Ruwinkelseweg 11, 3925 MC Scherpenzeel, The Netherlands or via email@example.com stating your reservation number, name and address, the dates of your stay, and the accommodation number. The complaint shall then be handled with due care. Should this also fail to lead to a satisfactory solution, you shall have up to three months after your departure from the park to submit your complaint to the Recreation Dispute Committee (Geschillencommissie Recreatie) in The Hague, The Netherlands, or to bring the complaint before the court of competent jurisdiction. The decision of this committee shall have the effect of a binding opinion.
20. APPLICABLE LAW
n 20.1 The agreement between yourself and Landgoed Ruwinkel is governed exclusively by Dutch law.
21. TRAVEL DOCUMENTS
n 21.1 It is your own responsibility to ensure that you have the valid travel documents required for your particular destination. Landgoed ruwinkel will accept no liability whatsoever for the ensuing consequences of your not having the required travel documents in your possession.
n 22.1 All data you give us will be recorded in a database. This database has been registered with the Dutch Data Protection Authority in The Hague (College Bescherming Persoonsgegevens). The database will be used for our guest administration. These data may also be used to provide specific information on and offers for our or allied products and services, either by us or third parties. This concerns among others things also products and services of the various business units on the premises of Landgoed ruwinkel. In order to tailor such information and offers to your interests as much as possible, we may combine your data with data held by other companies. n 22.2 At your request, we will correct, supplement, delete or protect your details, if they are, for example, factually incorrect. This can mean that you will no longer be able to use some or all of our services. You are entitled to request us to notify you when personal information related to you has been processed. n 22.3 If you would prefer not to be sent interesting information or offers, please let us know by sending a card to:
Landgoed ruwinkel B.V., Guest Services department,
Ruwinkelseweg 11, 3925MC Scherpenzeel.
n 23.1 Landgoed Ruwinkel will sent her correspondence digitally, unless this proves not to be possible. n 23.2 Apparent printing and typing errors shall not bind Landgoed ruwinkel n 23.3 These General Terms and Co