1. APPLICATION
1.1 These General Terms and Conditions apply to all offers, reservations, and agreements relating to all accommodations and other facilities rented out by Landgoed Ruwinkel.
1.2 In these General Terms and Conditions, the term “tenant” refers to the person who enters into an agreement with Landgoed Ruwinkel regarding the rental/use of accommodation. The term ‘user’ (also referred to below as ‘guest’) refers to the tenant and the persons specified by the tenant who will use the accommodation and/or other facilities rented by the tenant.
1.3 These General Terms and Conditions apply regardless of any (prior) reference to your own terms and conditions or other general terms and conditions. Landgoed Ruwinkel rejects all General Terms and Conditions to which you refer or which you use.
1.4 Agreements that deviate from these General Terms and Conditions are only valid if agreed in writing.
2. RESERVATIONS
2.1 Landgoed Ruwinkel only accepts reservations from persons aged 21 or older. Reservations made by persons younger than that age are therefore not valid.
2.2 Landgoed Ruwinkel reserves the right to refuse reservations, particularly group reservations, without giving reasons, or to impose special conditions on them.
2.3 If Landgoed Ruwinkel accepts your reservation, Landgoed Ruwinkel will send you a confirmation and invoice within 14 days of making the reservation. You must check this for accuracy immediately upon receipt. Any inaccuracies must be reported to Landgoed Ruwinkel immediately.
2.4 If you have not received a confirmation/invoice within 14 days of making the reservation, you must contact the reservations department immediately, failing which the reservation cannot be invoked.
2.5 An agreement between you and Landgoed Ruwinkel is concluded at the moment that Landgoed Ruwinkel has confirmed the reservation to you.
2.6 The agreement concerns the rental of accommodations and/or other facilities for recreational use, which by its nature is of a short duration.
3. CHANGES TO THE AGREEMENT
3.1 If, after the agreement has been concluded, you wish to make changes to the agreement, Landgoed Ruwinkel is not obliged to accept them. It is at Landgoed Ruwinkel's discretion to determine whether and to what extent it will accept such changes. If Landgoed Ruwinkel accepts your changes, Landgoed Ruwinkel will charge you a change fee.
3.2 Changes to the arrival date and/or location are not permitted from 28 days prior to arrival. In such cases, the cancellation fees as described in Article 14 of these General Terms and Conditions apply.
3.3 If, after the conclusion of an agreement for more than one accommodation, you wish to reduce the number of accommodations, the cancellation conditions as described in Article 14 of our General Terms and Conditions apply.
4. SUBSTITUTION
4.1 The tenant and other users are not permitted to allow the accommodation to be used by persons other than those named in the agreement, under any name or on any basis whatsoever, unless otherwise agreed with Landgoed Ruwinkel.
4.2 If you and Landgoed Ruwinkel have agreed that you and/or one or more users will be replaced, you will remain jointly and severally liable to Landgoed Ruwinkel, alongside the tenant and/or users replacing you and/or other users, for payment of the outstanding portion of the rent, the change costs (see Article 3.1) and any additional costs resulting from the replacement and any cancellation costs.
5. PRICES
5.1 You owe Landgoed Ruwinkel the agreed rental price, as stated in the confirmation and invoice for the reservation.
5.2 Price discounts and/or special offers can no longer be used once the confirmation of the reservation/invoice has been sent by Landgoed Ruwinkel.
5.3 All prices are inclusive of VAT, where applicable, unless stated otherwise.
5.4 Landgoed Ruwinkel has the right to implement and charge price increases resulting from interim changes to legal regulations or provisions (including, but not limited to, VAT, tourist tax, insurance tax) over which Landgoed Ruwinkel has no influence.
6. ADDITIONAL COSTS
6.1 In addition to the rental price, you/the tenant are also liable for reservation and handling costs, bed linen, and tourist tax.
6.2 The tourist tax contribution is determined by the municipality in which the park is located. You/the tenant owe Landgoed Ruwinkel the applicable tourist tax rate set by the relevant municipality at all times.
7. PAYMENTS
7.1 The guest must make payments in euros, unless otherwise agreed, in accordance with the agreed terms.
7.2 If, despite a prior written reminder, you fail to meet your payment obligation within two weeks of the written reminder, Landgoed Ruwinkel has the right to terminate the agreement with immediate effect, without prejudice to Landgoed Ruwinkel's right to full payment of the agreed price.
7.3 If Landgoed Ruwinkel is not in possession of the total amount due on the day of arrival, it is entitled to deny you access to the holiday accommodation, without prejudice to its right to full payment of the agreed price.
7.4 Any reasonable extrajudicial costs incurred by Landgoed Ruwinkel after a notice of default will be borne by you. If the total amount has not been paid on time, the statutory interest will be charged after a written demand for payment.statutory interest rate on the outstanding amount will be charged.
8. ARRIVAL AND DEPARTURE
8.1 The rented accommodation can be occupied from 4 p.m. on the agreed day of arrival as stated on the booking confirmation. On the agreed day of departure as stated on the booking confirmation, the accommodation must be vacated before 10:30 a.m.
8.2 If you wish to continue the agreement with Landgoed Ruwinkel for longer than the agreed duration and Landgoed Ruwinkel agrees to this, Landgoed Ruwinkel is always entitled to designate another accommodation.
8.3 If the use of the accommodation and/or other facilities is terminated earlier than the agreed date as stated on the booking confirmation, the tenant is not entitled to a refund of (part of) the rental price and/or costs by Landgoed Ruwinkel. If you have taken out cancellation insurance and you meet the conditions set by the insurance company, you can submit a claim for damages due to early termination of your stay directly to the insurance company.
9. RULES AND REGULATIONS
9.1 All guests must comply with the rules established by Landgoed Ruwinkel for the parks, as laid down in, among other things, the Park Rules and Regulations and the Swimming Pool Rules and Regulations. These Rules and Regulations can be requested at reception upon arrival.
9.2 In accordance with local regulations, guests are required to provide proof of identity at check-in upon request. If guests are unable to provide proof of identity, Landgoed Ruwinkel may decide not to accommodate them.
9.3 Each accommodation may only be occupied by the maximum number of persons stated in the brochure for the accommodation in question.
9.4 If the restaurants, cafés, and room rental companies present at the park provide you with catering services or enter into catering agreements with you, the Uniform Catering Conditions apply to these services and agreements. A copy of these conditions is available on request at the park reception.
9.5 Landgoed Ruwinkel reserves the right to make changes to the layout and opening hours of the parks' facilities. For the purpose of carrying out necessary maintenance, you will allow work to be carried out on the accommodation or other facilities during your stay without any right to compensation.
9.6 For the purpose of carrying out necessary maintenance, you will allow work to be carried out on the accommodation or other facilities during your stay without being entitled to compensation.
9.7 For safety reasons, it is not permitted to pitch tents at the accommodation.
9.8 The tenant must leave the accommodation in a clean and tidy condition (i.e., no dirty dishes left behind, bedding removed and folded, kitchen and refrigerator cleaned, trash bags placed in the container).
9.9 The tenant and users are obliged to rent bed linen from Landgoed Ruwinkel at the accommodation.
9.10 In the event of a violation of the rules included in these General Terms and Conditions, Park Regulations and/or Swimming Pool Regulations and/or Regulations, or failure to follow instructions from staff, Landgoed Ruwinkel has the right to immediately remove you, the tenant, and any other user from the park, without refunding the rental price or any part thereof.
9.11 If the park management has serious suspicions that the tenant of an accommodation is acting in violation of the law and/or public order and/or morality, the park management is authorized to gain access to the accommodation.
10. PETS
10.1 Depending on the accommodation, Landgoed Ruwinkel allows a maximum of two pets belonging to the tenant or users. If you and/or other users wish to bring pets, you must indicate this immediately when making your reservation. In that case, Landgoed Ruwinkel will charge you a surcharge, which you will be required to pay. Landgoed Ruwinkel reserves the right to refuse pets at the park (without giving reasons).
10.2 Pets are not allowed in water features, swimming pools, restaurants, covered center facilities, and other public areas in the park (unless otherwise indicated on site). Pets must be kept on a leash outside the accommodation. Instructions on site must be followed. Pets must not cause any nuisance to other guests.
10.3 A dog basket must be brought along and protection against fleas is mandatory for dogs/cats; drops, pills, or collars are sufficient.
10.4 Caged animals are free of charge (must be specified when booking).
10.5 Visitors' pets are not allowed.
10.6 For the transport of animals to countries within the EU, they must have a passport in accordance with the European model (from July 3, 2004). The animals must be vaccinated against rabies and identification by means of a chip or tattoo is mandatory. You areresponsible for having the correct travel documents required for your destination.
11. USE OF ACCOMMODATION; INVENTORY
11.1 The tenant/user and those accompanying the tenant are jointly and severally liable for the orderly conduct of affairs in and around the rented accommodation or elsewhere in the park, the use of the accommodation and the equipment present therein.
11.2 In addition, the tenant/user and those accompanying the tenant are always jointly and severally liable for damage caused by breakage and/or loss and/or damage to inventory and/or accommodation/rental bicycles. Any damage must be reported immediately by the tenant to Landgoed Ruwinkel and compensated immediately on site, unless the tenant can demonstrate that the damage was not caused by himself, other users, or any of the members of his party.
12. INTERNET USE
12.1 Depending on the accommodation, Landgoed Ruwinkel offers the tenant/user and those accompanying the tenant access to the internet via a WiFi network.
12.2 The tenant is responsible for the correct use of the internet as well as the necessary hardware and software, configuration, peripheral equipment, and connections to support it, and measures to secure the computer or operating system.
12.3 Landgoed Ruwinkel is not liable for damage resulting from the use of the internet or from network malfunctions.
12.4 The tenant/user and those accompanying the tenant must behave as a responsible and careful internet user would be expected to do when using the internet and must respect the legal rules. They will refrain from behavior that causes nuisance to other internet users or that causes damage to Landgoed Ruwinkel in the broadest sense of the word. The tenant/user and those accompanying the tenant shall refrain from visiting websites that are unlawful or that are not in keeping with the reputation of Landgoed Ruwinkel as a provider of accommodation.
12.5 If Landgoed Ruwinkel observes or suspects nuisance to third parties and/or (other) internet abuse by the tenant/user and those accompanying the tenant, Landgoed Ruwinkel has the right to block access to the internet, either partially or completely, without further notice.
12.6 The tenant indemnifies Landgoed Ruwinkel against claims from third parties for compensation for damage that these third parties could (attempt to) recover from Landgoed Ruwinkel in any way, insofar as this claim is based on the use of the internet by the tenant/user and those accompanying the tenant.
13. DEPOSIT
13.1 Landgoed Ruwinkel may require you to pay a deposit at the start of your stay. The deposit is €250 for accommodation for 2 to 6 people and €500 for accommodation for 8 or 10 people, but may be increased by Landgoed Ruwinkel if circumstances so require (e.g. groups).
13.2 The deposit serves as security for damage and/or costs—in the broadest sense of the word—that Landgoed Ruwinkel may suffer in the event of non-compliance with the obligations of the tenant/user and those accompanying the tenant.
13.3 If the deposit is not paid immediately, Landgoed Ruwinkel is entitled to deny the tenant and/or other users access to and use of the accommodation.
13.4 If you fail to pay the deposit, Landgoed Ruwinkel is also entitled to terminate (cancel) the agreement with immediate effect.
13.5 The deposit or any remainder thereof will be refunded to the tenant and/or users after settlement of claims (damage to inventory/accommodation and/or other costs) by Landgoed Ruwinkel. Any (further) claims for compensation will not be nullified by this refund.
14. CANCELLATION FEES
14.1 In the event of cancellation, you will be required to pay compensation to Landgoed Ruwinkel. This compensation amounts to:
- 15% of the agreed price for cancellations more than three months prior to the commencement date;
- 50% of the agreed price for cancellations between three and two months prior to the commencement date;
- for cancellations between two and one month before the start date, 75% of the agreed price;
- for cancellations within one month before the start date, 90% of the agreed price;
- for cancellations on the start date, 100% of the agreed price.
14.2 The compensation will be refunded proportionally, after deduction of the administration costs, if the place is reserved by a third party on your recommendation and with the written consent of Landgoed Ruwinkel, for the same period or part thereof.
15. ADVANCE RESERVATIONS
15.1 It is possible to make a reservation for a period for which the rates have not yet been published. The tenant must pay a deposit of €25 in advance, which can be deducted from the final amount. If the provisional reservation is not converted into a definitive reservation, the deposit will be refunded.
16. FORCE MAJEURE AND CHANGES
16.1 In the event that Landgoed Ruwinkel is temporarily or permanently unable to perform the agreement in whole or in part due to force majeure, Landgoed Ruwinkel will submit a proposal for change (for other accommodation/other period, etc.) within 14 days of becoming aware of the impossibility of performing the agreement.
16.2 Force majeure on the part of Landgoed Ruwinkel exists if the performance of the agreement is wholly or partially, whether temporarily or not, prevented by circumstances beyond the control of Landgoed Ruwinkel, including the threat of war, staff strikes, blockades, fire, floods, and other disruptions or events.
16.3 You are entitled to reject the proposed change.
If you reject the proposed change, you must notify us within 14 days of receiving the proposed change. In that case, Landgoed Ruwinkel has the right to terminate the agreement with immediate effect. You will then be entitled to a waiver and/or refund of (the part of the rental price already paid). Landgoed Ruwinkel will not be obliged to compensate you for any damage.
17. TERMINATION
17.1 Landgoed Ruwinkel has the right to terminate the agreement with immediate effect at any time if, when making a reservation, personal data provided by you and/or other users is incomplete and/or incorrect. In such cases, no refund of the rental fee or part thereof will be made.
18. LIABILITY
18.1 Landgoed Ruwinkel accepts no liability for theft (including theft from bungalow safes and swimming pool lockers), loss or damage to property or persons of any kind whatsoever during or as a result of a stay at our park and/or the rental/use of accommodation and/or other facilities of Landgoed Ruwinkel, unless there is intent or gross negligence on the part of Landgoed Ruwinkel or (one of) its employees.
18.2 Landgoed Ruwinkel is not liable for disruptions in the provision of services or defects in services provided by third parties.
18.3 You are jointly and severally liable with the user for all loss and/or damage to the rented accommodation and/or other property of Landgoed Ruwinkel arising during its use by you and/or other users, regardless of whether this is the result of acts or omissions on your part and/or on the part of third parties who are in the park with your permission.
18.4 You indemnify Landgoed Ruwinkel against all claims relating to damage to third parties resulting from any act or omission on your part, on the part of other users, your travel companions, or third parties who are present in the park with your permission.
18.5 In the event of improper use or improper leaving behind of the accommodation, including but not limited to excessive contamination, additional costs will be charged, which you are then obliged to pay immediately.
19. COMPLAINTS
19.1 Despite the care and effort of Landgoed Ruwinkel, you may feel that you have a justified complaint regarding your holiday accommodation. You must first report this complaint on site and directly to the management of the park where you are staying. If the complaint is not handled to your satisfaction, you have the opportunity to submit the complaint in writing no later than 1 month after departure from the park where you stayed to: Landgoed Ruwinkel, Ruwinkelseweg 11, 3925 MC Scherpenzeel or via info@landgoedruwinkel.nl, stating your reservation number, name and address details, date of stay, and accommodation number. The complaint will then be handled with the utmost care.
20. APPLICABLE LAW
20.1 The agreement between you and Landgoed Ruwinkel is governed exclusively by Dutch law.
21. TRAVEL DOCUMENTS
21.1 You are responsible for ensuring that you have the valid travel documents required for your destination. Landgoed Ruwinkel accepts no liability for the consequences of not being in possession of the correct travel documents.
22. PRIVACY
22.1 All data you provide to us will be stored in a file. This file has been registered with the Dutch Data Protection Authority in The Hague. The database is used for our guest administration. This data may also be used to provide targeted information and offers about our and related products and services, both by ourselves and by third parties. In order to tailor this information and special offers to your interests as much as possible, we may combine your data with data known to other companies.
22.2 At your request, we will correct, supplement, delete, or block your data if, for example, the data is factually incorrect. This may result in you no longer being able to use (part of) our services. You have the right to request that we inform you whether personal data relating to you is being processed.
22.3 If you do not wish to receive interesting information or offers, you can let us know by sending a card to: Landgoed Ruwinkel, Ruwinkelseweg 11, 3925 MC Scherpenzeel, or an email to info@landgoedruwinkel.nl.
23. YOUR AGREEMENT
If your reservation cannot be honored in whole or in part because the park in question is or will be closed (in whole or in part) in order to comply with guidelines and/or instructions from the (local) government or relevant public health authorities, you will receive a voucher for the amount you paid for the reservation. This voucher is valid for 12 months and can be used as payment for a new reservation. Offering a voucher under these circumstances is part of the agreement and does not qualify as a change to the agreement.
23. GENERAL
23.1 Landgoed Ruwinkel will send its correspondence digitally, unless this proves impossible.
23.2 Obvious printing and typesetting errors are not binding on Landgoed Ruwinkel.
23.3 These general terms and conditions supersede all previous publications.
